Cathay Pacific is pleased to fly your unaccompanied baggage to London Heathrow. Please note that FRAGILE items MUST NOT BE included in your unaccompanied baggage. Cathay Pacific is not liable for any damage to items as a result of inadequate packaging. Your baggage will be forwarded on a space available basis only and would suggest you contact CX Cargo Office at LHR on 0870 2416772 to check arrival details. However, we ask you to note the general information below designed to assist you in clearing your baggage through customs.
Your unaccompanied baggage will be held at Heathrow Airport by Plane Handling. Cathay Pacific Cargo is located at the south of the airport close to Terminal 4. Customs clearance must be completed by a registered cargo agent only. Cargo agents are able to clear shipments on weekends and during public holidays and also can arrange delivery to you. Plane Handling does not offer clearance facilities.
You must nominate a cargo agent to clear your goods and notify Plane Handling by fax on 0870 1651050 or in writing, so they may nominate your chosen cargo agent according to your wishes.
Cathay Pacific recommends the following agents at London Heathrow for customs clearance (in alphabetical order):
Alliance Shipping – Tel 020 8818 7780
B&H Worldwide Ltd – Tel 020 8759 5544
Escort Freight Services Ltd – Tel 01784 255744
Linehaul Express Ltd – Tel 0870 4584589
CX Cargo Terminal / Plane Handling address:
Cathay Pacific Cargo Southpoint,
Middlesex TW19 7LE Tel: 0870 1651005
Collection or delivery should be arranged with your nominated cargo agent.
NOTE: IN ADDITION TO CHARGES PAID AT ORIGIN STORAGE, CUSTOMS CLEARANCE AND HANDLING AGENTS, CARGO AGENT COSTS WILL ALSO APPLY ON ARRIVAL AT DESTINATION.
Storage charges may be avoided by acting quickly when the goods arrive into the UK. Therefore it is important that your contact details are given including telephone / mobile phone numbers and your nominated agent is advised to Plane Handling quickly.
Please complete a C3 Customs Form to accompany the goods. All sections must be completed and signed with original signatures. Please remember to attach a packing list, keys or combination lock details in case Customs examination is required, and any supporting document invoices which will be useful for Customs Clearance.
C3 form can be completed on arrival in the UK but advance completion may save time and costs. The form may be downloaded at:
Personal Effects are goods, which would have been carried as Excess Baggage consisting solely of wearing apparel and personal items (used) including portable musical instruments and sporting equipment. Please note for any goods less than 6 months old or goods, which have not been used, Duty and VAT may be applicable. (These items must be declared on the C3 form).
Please contact Plane Handling Tel 0870 1651005 CX's handling agent at LHR for any further enquiry.
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